GMS L2 Veeam/Commvault Engineer

Job Overview

Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for Backup related processes. The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed Veeam/Commvault backup operations and, when necessary, to return systems to operational status. The job also involves leading communication between technical teams, customer, and internal organization to fulfill customer needs and accomplish customer satisfaction.

Key Responsibilities

• Maintain complex Veeam/Commvault Backup Solutions, including Virtual libraries, Disk-to-Disk Backup systems, and physical Tape Libraries.
• Support and troubleshoot Veeam/Commvault backup, recovery, and archiving in large, distributed environments.
• Analyze daily backup failures, identify root causes, and resolve issues systematically to achieve a backup success rate close to 100%.
• Provide status and progress reports for Veeam/Commvault backup activities on a regular basis.
• Plan and implement best practices for backup solutions, ensuring adequate storage capacity.
• Create and update documentation for backup procedures, solutions, and project artifacts.
• Perform configuration changes as per design and build requirements.
• Upgrade Veeam/Commvault software and ensure regular patching.

Qualifications

• Professional degree or equivalent experience with 4+ years in IT.
• At least 2+ years of hands-on experience in Operations and Support for Veeam, Commvault, or Data Protector.
• Problem-solving and troubleshooting skills for Tape Libraries, SAN connectivity, and backup software.
• General knowledge of networking concepts and iSCSI protocol.
• Basic understanding of Data Protection, SaaS Software, and Cloud Backup.
• Ability to analyze and resolve backup failures systematically.
• Familiarity with OEM engagement support and escalation processes.
• Must-Have Skills: At least 2 years of Enterprise Backup troubleshooting or administration experience with Veeam & Commvault.
• Basic networking fundamentals.
• Understanding of Enterprise Backup solutions, including job scheduling, automation, and reporting.
• Experience with Tape rotation and management in physical libraries.
• Hands-on with D2D and physical library backup products like StoreOnce or MSL Tape Libraries.
• Knowledge of at least one operating system.
• Preferable Skills: Knowledge of Remote Managed/Support/Monitoring processes.
• Experience with tools like ServiceNow.
• ITIL Certification.